Table of Contents
Original Research
An Empirical Evaluation Of Competency Requirements For First-Line Managers To Deal With Resistance To Change |
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| C. N. Lombard, J. J. Zaaiman |
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Critical Competencies To Promote A Customer Service Core Capability In A Human Resources Call Centre |
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| R. L. Grobbelaar, G. Roodt, A. Venter |
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Description Of Leadership In South Africa: Organisational Context Perspective |
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| M. S. Shokanie, K. J. Stanz, J. A. Slabbert |
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Determining The Factors Causing Human Error Deficiencies At A Public Utility Company |
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| F. W. Badenhorst, J. Van Tonder |
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English Language Proficiency As An Indicator Of Academic Performance At A Tertiary Institution |
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| D. F. Stephen, J. C. Welman, W. J. Jordaan |
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Measuring A Customer Intimacy Culture In A Value Discipline Context |
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| A. Potgieter, G. Roodt |
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The Application Of The Excellence Model To Enhance Health Service Delivery And Performance Excellence In A State Department |
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| S. J. D. Eygelaar, J. S. UYS |
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The Stages Of Users’ Concern When Adopting New Technology |
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| Elaine Harris, Karel Stanz, Jannie Zaaiman, Thomas Groenewald |
| Other AOSIS OpenJournals publications include: |